Effective Telephone Techniques

Introduction
To confidently and effectively communicate using the telephone, to become a well organized competent professional using the telephone.

Learning Objectives

• To understand the difference between face to face and voice communication.
• Understand the need for clear and concise understanding between all parties.
• Agree on the importance of professional telephone techniques.
• Provide effective questioning and listening techniques.
• Recognize why it is important to own the call.
• Deal with difficult/angry callers.

Methodology
The Effective Telephone Techniques is designed purposely for those organization that WILLing to EXCEL in 21st century. During the workshop, the trainer will practice high learning technology, such as Neuro-Linguistic Programming (NLP), Accelerated Learning Techniques (ALT) and Whole-self Learning (WSL) to create a dynamic combination of lectures, Creative Activities,Thinking Games, Cases, and Exercises in order to enhance effective optimum learning and ensure the participants receive maximum benefits.

Who Should Attend
This Workshop will be useful for Front desk officer, Supervisors and Officers who wish to improve on the aspects of coaching and counselling to provide an excellent working environment in an organization.