XO Service

Introduction
Making money in business is about the standard of Customer Service. Increasing your Standard in Customer Service is what The Working GAME is all about.

This program is designed to help Management rediscover the importance of customer service and how to use it as a strategic weapon to create XO (eXtra Ordinary) Service Standard in your organization. This Workshop allows participants to examine a creative and holistic approach to bring out the best in people and encourages then to develop an effective strategy with an objective of applying them in real life working environment similar to those found in World class leading organizations.

Learning Objectives
In 3-day you will learn a practical and tested set of customer service principles to make your organization (and you) better.  You will also practice the skill sets needed for you to actualize these principles in everyday life.

The Working Game is an intensive experience, you will walk away with a powerful toolset to help you realize organization (and your) full potential. The Working Game involves a series of smaller games, out of which patterns emerge relating to your organization and work. These highly charged experiences, played against a background of proper theory, can lead to profound understanding.

At the end of this Program, the participants should be able to:

• Rediscover what world class customer service is
• Understand the customer’s needs.
• Identify the gap between current service standards and the world class standards.
• Find ways to enhance XO service strategies.
• Show how to deliver XO Service in YOUR ORGANIZATION.
• Develop new ways to implement XO service.
• Utilize XO service as a strategic weapon.

Methodology
The Working GAME : XO Service is designed purposely for those organization that WILLing to EXCEL in 21st century. During the workshop, the trainer will use Neuro Linguistic Programming (NLP), Accelerated Learning Techniques (ALT) and Whole-self Learning (WSL) to create a dynamic combination of lectures, Creative Activities, Thinking Games, cases and exercises in order to enhance effective optimum learning.

Who Should Attend
Managers and executives who wish to identify and develop their Customer Service skills, as well as those who are new to these areas or those who wish to refresh and update themselves.